What is it?
SeatID is a SaaS suite of Social Media Solutions developed to grow your business. Through the implementation of Social Login, Social Proof, Social Seating and Booking and Social WiFi, you can brings important social information to the exact place where buying decisions are being made, substantially improving consumer confidence, conversions and sales.
SeatID is a Software as a Service (SaaS) cloud based solution.
SeatID does not require any integration with the website’s back-end systems. Addition of SeatID to the website takes only a few minutes, requires copying and pasting few snippets of code and is essentially the same as adding widgets to the website.
Why do you Need it?
Socializing is a key element in the decision-making process. A rapidly increasing number of people share and socialize online as part of a cognitive process to help them resolve issues. SeatID is the only vendor that offers an off-the-shelf product that can socialize the existing online purchase processes and help you serve your users better, increase user engagement and sales.
SeatID offers a 30-day free trial account. No credit card is required and no long-term commitments. After the initial 30-day free trial, the price is based on the size of your website or mobile app and the features and capabilities you want to use.
SeatID Social Widget
The SeatID social widget allows for easy implementation of social elements on to any website in minutes. It’s a simple copy and paste of code. Example of what the widget can show:
- Who of my friends will be on the flight / train / game / theater, etc.
- Who of my friends has ever been to this hotel? Or who of my friends will be at this hotel while I’ll be there?
- Who of my friends have made a reservation for this packaged deal?
The widget shows faces of people from four different social circles: friends, friends of friends, people with shared interests and everyone else – all based on privacy settings defined by the user.
SeatID supports the login through Facebook, LinkedIn, Google+ and Twitter. In the future, SeatID will add additional social networks.
This feature reduces a website’s bounce rate and deters non-engaged users from leaving the website.
If a user is about to exit the website without opting-in for SeatID, a message is displayed encouraging them to reconsider. Our statistics show that almost 25% of the users who were about to leave the website react to the pop-up message.
Email to Users
SeatID socializes the whole ticketing and booking experience for the users. After the user has made the reservation, things keep on changing and other friends may buy tickets, reservations or make booking. SeatID keeps the users updated with these changes through a periodically email that is sent to update them.
Protecting the user’s data and privacy is of our top concern, that’s why SeatID has implemented a strict privacy protection policy that offers information controls to help users take charge of what information they do or don’t show. As a non-intrusive, opt-in service, SeatID only becomes effective when users choose to use it. If they don’t, they will just go though the usual ticketing or booking process without any disruption from SeatID and the user will not be visible to any of the other users. However if users do choose to use SeatID, they will have the option to define who will see them – all of that can easily be done by altering the settings.
Dashboard and Reports
SeatID allows its customers to get insights and demographics about the users who opted-in and used SeatID.
SeatID supports five industries with their specific needs:
- Travel – airlines and travel websites
- Stadiums, Sport Clubs and Online Ticket Sellers
- Online Ticket Sellers, theatres and cinemas
- Hotels, motels, Bed & Breakfast and resorts
- Train operators
Easy Implementation – No Backend Integration Needed
SeatID does not require any integration with the website’s back-end systems. The SeatID widgets collect information from the website and attach it to social elements. There is no need to transfer any personal information to SeatID. Addition of SeatID to the website takes only a few minutes and is essentially the same as adding widgets to the website.
SeatID can be easily integrated into mobile apps. Using SeatID APIs and SDKs for mobile, SeatID supports its customers with the development and integration of social seating and booking data into mobile apps that sell tickets and/or bookings online.
SeatID allows advanced customers to build their own UI on top of SeatID’s web services.
Customers can also use the SeatID APIs to access users’ data and demographics. It provides unparalleled customer insights for your business and dramatically increases the effectiveness of your marketing activities while opening the door to new promotion and selling opportunities and initiatives. Take advantage of permission-based access to rich, first-party user data you can be utilize for both offline and online campaigns.
Smart Matching Engine
SeatID developed a smart matching engine that searches for the best matches in real-time. The engine sorts the faces in the widget and learns about user’s preferences as users keep on using the system.
SeatID for Hotels
Hotels can socialize the online booking process and allow users to see for example: their friends have stayed at this particular hotel in the past, or which of their acquaintances might be lodging there during their planned stay.
SeatID for Online Ticket Sellers
Theatres, Cinemas and Online Ticket Sellers can socialize the online ticket purchase process and allow their customers to choose a show, a venue and a seat while looking at friends or people with shared interest, all based on their social network profiles.
SeatID for Trains
Train Operators can socialize the online train ticket purchase process and allow train passengers to choose a train and a seatmate based on their social network profiles.
SeatID for Stadiums
Stadiums, Sport Clubs and Online Ticket Sellers can socializes the online ticket purchase process and allow sport fans to choose a seating zone while looking at friends or people with shared interests, all based on their social network profiles.